Kopi Senja · Coffee chain · 4 outlets
An AI ordering system that handles 60% of pre-orders
60%pre-orders handled by the AI agent
3saverage first reply
+22%morning revenue
The challenge
Baristas were answering orders from Instagram, chat apps and the website between making drinks, then typing them into the POS by hand. Messages piled up at peak hours and customers walked away.
What we did
We built an AI ordering assistant across their website, Instagram and chat apps, connected to the POS, inventory and a CRM that sends automatic win-back offers, plus a live sales dashboard for the owners.
Services: Automation & AI
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